Privacy Policy

1. Who We Are

Pancake Bros is a youth-driven mini pancake brand supported and operated by adults for all business, legal, and operational purposes. Our website, store, and booking forms are intended for use by parents, guardians, schools, and organizations over the age of 18.

2. Information We Collect

We collect information in three main ways:

2.1 Information You Provide Directly

When you interact with our site, you may provide us with:

• Contact details (name, email address, phone number)
• Billing and shipping information
• Order details and purchase history
• Event booking details (date, location, estimated guest count, notes)
• Messages you send via forms or email

2.2 Information Collected Automatically

When you visit our site, certain information may be collected automatically, such as:

• IP address and general location (city/region)
• Device type, browser type, and operating system
• Pages visited, time spent on the site, and click activity
• Referring website or link

This information is typically collected using cookies and similar technologies (see Section 5).

2.3 Information from Third Parties

If you use third-party payment services (such as PayPal or other gateways), those services may provide us with limited information related to your transaction (for example, confirmation of payment) so we can process your order.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders from our online store
• Confirm and manage event bookings
• Respond to your questions, requests, or customer service needs
• Send order updates, event confirmations, and important notices
• Improve our website, products, and services
• Run basic analytics (for example, which pages are most popular)
• Comply with legal, tax, and accounting obligations

We do not sell your personal information to third parties.

4. How We Share Your Information

We may share your information with:

• Service providers who help us operate the website, process payments, manage email communications, or handle shipping (for example, web hosting, email providers, and payment processors).
• Legal or regulatory authorities when required to comply with applicable laws, regulations, or legal processes, or to protect our rights and the safety of others.

Service providers are only given the information necessary to perform their services and are expected to protect it appropriately.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how the site is used.

Cookies help us to:

• Remember items in your cart or preferences between visits
• Understand basic usage patterns on the site
• Support core site features, such as login and checkout

You can usually control or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of the site function.

6. Children’s Privacy

Pancake Bros is a kid-focused brand, but our website, online store, and forms are intended for use by adults (such as parents, guardians, schools, and organizations).

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided us personal information without parental consent, please contact us using the information in Section 11, and we will take steps to remove that information.

7. How We Protect Your Information

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. These measures may include secure connections (HTTPS), limited access to systems, and working only with reputable third-party service providers.

However, no method of transmission over the internet or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location, you may have rights related to your personal information, such as:

• Requesting access to the information we hold about you
• Requesting corrections to inaccurate or incomplete information
• Requesting deletion of certain information, subject to legal obligations
• Opting out of certain types of communication (for example, marketing emails)

To exercise any of these rights, please contact us using the information in Section 11. We may need to verify your identity before processing your request.

9. Third-Party Links and Services

Our website may contain links to third-party sites or services (such as payment processors or social media platforms). These sites have their own privacy policies and practices, which we do not control.

We encourage you to review the privacy policies of any third-party sites you visit or services you use.

10. Data Retention

We keep your information only as long as necessary for the purposes described in this Privacy Policy, including:

• Fulfilling orders and event bookings
• Maintaining records for tax, accounting, or legal obligations
• Improving and protecting our services

When information is no longer needed, we take reasonable steps to delete or anonymize it.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, you can contact us at:

Pancake Bros
Email: info@pancakebros.net

We’ll do our best to respond within a reasonable time.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the “Effective date” at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

This Privacy Policy is provided as a general template and does not constitute legal advice. For specific legal requirements or questions, please consult with a qualified attorney.